Shipping policy

Thank you for shopping with Valonk! We are committed to delivering your order in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to shipping and delivery.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days after payment confirmation.
  • Exclusions: Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Locations

  • We currently ship to locations within India.
  • International shipping is not available at this time.

3. Shipping Charges

  • Standard Shipping: Charges are calculated at checkout based on your location and order weight.
  • Free Shipping: We offer free shipping on orders above ₹1000.
  • Additional fees may apply for remote locations or expedited shipping options.

4. Delivery Timeframes

  • Delivery times vary based on location:
    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-5 business days.
  • Delays due to weather, carrier issues, or unforeseen circumstances are beyond our control.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • You can track your order using the link provided in the email.

6. Address Accuracy

  • Ensure your shipping address is accurate and complete at checkout.
  • Valonk is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

7. Undelivered Packages

  • If a package is returned to us due to incorrect address or failed delivery attempts, you may need to pay additional shipping charges for reshipment.

8. Shipping Damages

  • We take care to ensure your order arrives safely.
  • If your package arrives damaged, please contact us within 24 hours with photos of the damage. We will assist in resolving the issue.

9. Order Cancellations and Changes

  • Orders can be canceled or modified within 6 hours of placement by contacting our support team.
  • Once the order is shipped, cancellations or changes cannot be made.

10. Contact Us

For questions or concerns about your shipment, please contact us:

  • Email: support@valonk.com
  • Phone: 8489500989